At Kopitiam Collectibles, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Return Period
You may return items within 30 days of receiving your order for a full refund or exchange, provided the items are in their original condition and packaging.
2. Non-Returnable Items
Some items are non-returnable, including opened trading card packs and personalized products. Please check the product description for specific return information.
3. Return Process
To initiate a return, please contact our customer service team at support@kopitiamcollectibles.com with your order number and reason for the return. We will provide you with instructions on how to return your item.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
If you have any questions regarding our Refund and Return Policy, please contact us.
